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Contact Elara

Talk to the right team.

Enrollment, billing and supplement orders go to Elara support. Questions about your treatment go to your clinical team in the patient portal.

Call (659) 208-7272 Email support

Monday to Friday, 9am to 5pm ET

Current patients

Your care team is in the portal.

Message your clinical team, complete refill forms and follow up on your treatment plan.

Open patient portal

The portal isn't for emergencies. For a medical emergency, call 911. For severe or concerning symptoms, seek urgent care.

01 · Who handles what

Send it to the right place.

Elara support handles your account. Your clinical team handles your care.

  • Starting care, pricing and plan changesElara support
  • Billing, refunds and cancellationElara support
  • Supplement orders and deliveryElara support
  • Side effects, dosing and refill formsPatient portal
  • Lab orders and resultsPatient portal
  • A medical emergencyCall 911

02 · Before you call

The answer may already be here.

Quick answers.

All questions
How do I cancel my program?

Email support@elarahealthandwellness.com or call (659) 208-7272, Monday to Friday, 9am to 5pm ET. The 4-week plan has no cancellation fee. The refund and cancellation policy explains how prepaid terms are reconciled.

Who do I contact about side effects?

Your clinical team, through the patient portal. For severe or concerning symptoms, seek urgent care. For a medical emergency, call 911.

My supplement order arrived damaged. What now?

Email support within five business days of delivery with your order number and photos. We'll replace the affected products or issue a refund.