How it works
How your care works, from start to refill.
Clinical review, prescribed treatment when appropriate, quarterly metabolic labs and health coaching every three weeks, in one program.
About 5 minutes No charge if treatment isn't approved
01 · The first 90 days
Five steps, in order.
A typical sequence. Your clinician may adapt it based on your history, records and lab results. Select a step to see what happens.
A typical sequence. Your clinician may adapt it based on your history, records and lab results.
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Share your health history, goals, medications and recent records when you have them. It takes about five minutes.
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A clinician on our board-certified physician-led team reviews your assessment and decides whether treatment is appropriate. If it isn't, you aren't charged.
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If prescribed, a state-licensed pharmacy partner prepares your medication and ships it to your home. Missing records, lab timing and pharmacy processing can cause delays.
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Meet your certified health coach, then every three weeks after that, for practical support with nutrition, activity and routines.
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Labs are coordinated every three months through Quest Diagnostics or Labcorp, and your clinician reviews the results with you.
Day 1
After you submit
Within a week of approval
Around week 3
Every quarter
02 · Before your assessment
What to have ready.
A few details make the assessment more complete.
Quarterly metabolic labs are included, at Quest Diagnostics or Labcorp. Your clinician may order additional testing when medically appropriate.
Medical history and current medication list
Previous GLP-1 prescriptions and dose records
Recent lab results, if you have them
Your questions and treatment goals
03 · As your care continues
Everything runs through your patient portal.
- Message your clinical team
- Ask about your care, symptoms or next steps through portal chat. It isn't an emergency service; for a medical emergency, call 911.
- Complete your refill form
- A clinician reviews your responses before authorizing a refill or a dose change.
- Keep your price predictable
- Your program price stays the same across the doses your clinician prescribes.
Clinical care
Physician-led team through OpenLoop Healthcare Partners, PC
Labs
Every quarter at Quest or Labcorp, included
Coaching
Every three weeks, included in your rate
Pharmacies
Business
Common questions.
All questionsHow do I contact my care team?
Use the chat in your patient portal for questions about your care. The portal is also where you complete refill forms for clinician review. It is not an emergency service; for a medical emergency, call 911.
When do I meet my health coach?
Your first health-coach appointment is around week three, then you meet every three weeks as part of your program. Coaching focuses on nutrition, activity, routines, and practical questions that come up as you settle into treatment. Coaching is included in your program rate.
What if I experience nausea or other side effects?
Contact your clinical team through the patient portal. Your clinician can review symptoms and adjust your care when appropriate. Anti-nausea prescribing is included when clinically appropriate; the prescription goes to your preferred pharmacy. Pharmacy medication charges and any insurance copay are separate. Seek urgent medical care for severe or concerning symptoms.
How are refills handled?
Complete the refill form in your patient portal. A clinician reviews it before authorizing your next prescription, including whether your dose should change.
A free assessment is the first step
Your next step starts with your health history.
Start free assessmentA clinician reviews your history first · No charge if treatment isn't approved